Thank you for everything

I’m not sure of names at your end so this letter is to “The Man In Charge” We have just returned from holiday and already appreciate the difference the windows and doors have made to the warmth of the house. But the main reason for writing is to thank you for the high quality of the materials and above all for the excellent work of Rob, the fitter. He is, as we are sure you know, very hard working, but he is also so very pleasant and helpful – though he did almost drink us out of coffee – which he never refused. So much is said in criticism of and there are so many jokes about double glazing firms that we wanted to let you know that we have been more than impressed with the quality of your materials and the quality of the service you provide, from the original survey to the detailed measuring and excellant advice given and, as said above the final fitting, and we are aware that this was not an easy job. Thank you for everything

Ian Mason on June 17th 2011