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  • Independent Network

    Independent Network offers another way of choosing conservatories, windows, doors, roofline, gates, fencing, garage doors and other PVC-U home improvements.

    It’s a way that puts you, the homeowner, in control through a unique series of quality promises and rock solid guarantees. Independent Network Members offer friendly service, sound advice on the right choice of product for your home, examples of other customers delighted with their installation, total confidence in the quality of their work and vast experience in the home improvement sector. Most importantly – members provide total ‘peace of mind’ via a series of cast iron guarantees.

    Independent Network was formed in 1996, back when the PVC-U window industry was beset with problems. Double glazing used to be associated with pushy salespeople and shoddy workmanship. It was difficult to tell who to trust, and companies were failing – leaving customers with lost deposits, and a loss of faith. Something had to be done, and as one of the world’s biggest and most forward-thinking window system suppliers, VEKA plc was the only company in the industry that had the foresight to find a solution. A number of VEKA’s best PVC-U window fabricators and installers came together to form Independent Network. The idea was, and still is, to ensure that customers are treated fairly, by an organisation that strictly polices itself, in order to offer consistently high standards.

    On average, Independent Network members achieve around a 97% customer satisfaction rating, compared to the industry’s average of just 83%. Homeowners are able to trust in the regional knowledge and friendly service of their experienced local home improvement company, knowing that they are also supported by the strength and stability of a powerful, national organisation and its associate system supplier. Independent Network offers local service with national strength. Independent Network membership allows companies to offer every customer a fail-safe Ten Year Insurance-Backed Guarantee. To find out more about Independent Network visit

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  • Guarantees

    Independent Network offers a unique series of guarantees to provide homeowners with complete peace of mind.

    Our members eliminate the stress and worry associated with finding a contractor to carry out home improvements because homeowners know that only the very best, most professional companies are accepted into Independent Network.
    Independent Network protects homeowners’ investment even in the unlikely case that their installer ceases to trade. This is one of the most unique guarantees within the industry, it sets out clearly what is covered and what isn’t. There is no small print and no hidden catches – everything is open and up-front.

    As well as this insurance-backed guarantee, Independent Network also offers a deposit protection guarantee and a cast iron commitment to offering products of the highest quality, fitted to the highest standards.

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  • Independent Network Insurance backed guarantee

    Insurance backed guarantees for windows, doors and conservatories

    We have all heard of dodgy double-glazing firms ducking out of their guarantee obligations by folding the company and starting up again. The modern remedy is the ‘insurance-backed guarantee’.

    Insurance-Backed Guarantees work because the insurance company, not the window installer, takes responsibility for the guarantee in return for a one-off payment and so will honour it in the event the installer ceases to trade.

    The guarantee, if you sell your home, is entirely transferable, which also offers you an added USP. Independent Network researched many IBGs before establishing their own, in order to make it the best possible guarantee available in today’s market.

    The problem with most other schemes are that when something goes wrong – the homeowner finds that it is so difficult to make a successful claim – the guarantee is practically useless. The Independent Network’s ten year insurance backed guarantee ensures this is not the case, and protects customers in the unlikely event that the installation company ceases to trade.

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  • IBG Terms and Conditions

    Independent Network IBG Terms & Conditions

    Network Protect IBG Terms & Conditions

    Click on the above links to download a pdf of your desired terms and conditions. If you do not have the Adobe Acrobat PDF Reader please click here to download the latest FREE version.

    Independent Network Deposit Protection

    Deposit Protection…covered by a comprehensive indemnity guarantee

    On registration with Independent Network, your deposit will be covered by The Independent Network deposit and staged payment protection scheme which every Independent Network dealer is obliged to register you with. This means that in the event that one of our members cannot complete the work, you are fully covered.

    In the event that your installer cannot complete the work, the guarantee deposit protection and staged payment safeguards your deposit. Call Independent Network on 01282 473170 if you do not receive your deposit protection certificate within one week of paying your deposit or stage payment.

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  • Independent Network Buying with Confidence

    Buying with Confidence

    So, in a nutshell, what does Independent Network mean to you?
    Quite simply – total confidence – at every stage of your involvement with a Independent Network member company, whether you are investing in doors, windows, conservatories or any other quality PVC-U product from the massive VEKA range. You’ll find that members’ sales consultants don’t hard sell; they advise.

    The surveyor will make the preparations for your installation with the minimum fuss, but with the maximum accuracy and the actual fitting of your windows and doors will be an exercise in true craftsmanship. That is why Independent Network and its members provide you with quality assurance and total confidence, while our competitors …just sell double glazing.

    Remember – in the last 15 years alone, Independent Network members have installed over £600million pounds worth of windows, doors and conservatories in over 160,000 homes. You can trust in the fact that only the very best, professional and most trustworthy companies are allowed to join Independent Network, which is why the Network allows all installers to offer a ‘cast iron’ Ten Year Insurance-Backed guarantee.

    Independent Network believes that this guarantee, exclusive to members, cannot be bettered in the industry. It sets out clearly what is covered and what is not. There is no small print and there are no hidden catches – everything is open and up-front. Installer members are only allowed to source their PVC-U products from a well-respected fabricator member of Independent Network, using high-spec VEKA profile. This means you are guaranteed an unbroken chain of quality, right from raw materials – to your home.

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  • Building Regulations

    Building Regulations Compliance and much more

    Much as you want to be sure your new windows or doors comply with legal standards and keep you warm, safe and secure…so does the Government. Every installation in England and Wales must now be registered as meeting national Building Regulations standards.

    Don’t worry – you don’t have to do anything

    Your installation company should do it for you through one of the authorised ‘self-certification’ bodies such as Assure, Fensa, Certass, BM Trada or BSI. Any one of them will issue a ‘Certificate of Compliance’ and register the work with the local authority under the Government’s ‘Competent Person’ Scheme.

    The Assure Certification Ltd Scheme proudly grew with Independent Network over many years, a close and trusted alliance allowing Independent Network and Assure to offer an unbroken chain of quality assurance for the homeowner Assure Certification Ltd is now an affiliate member of Independent Network; a trusted name in the industry Assure offering the same quality assurance working closely with Independent Network.

    Assure guarantees your installation has been carried out to our exacting standards covering training, workmanship and materials – and carries our own unique package of Insurance Backed Guarantees.

Our Services

Take a look at the wide range of services we have to offer